Computer Technical Support and Consulting

Alexander Fedorov, the founder of New IT, worked as an IT systems administrator for many years. As a born problem-solver, he enjoys challenges and overcame many of them while working for the Russian Railroad. These are just two of his accomplishments.

Case Study I

In 1999, the railroad's dispatch computer system failed. This system handles information about trains and their whereabouts across a massive territory, allowing rail traffic controllers to keep the trains running smoothly. When the system failed, it left the trains in the entire region completely uncontrolled.

No one on the maintenance and support team could fix the outage because they weren't familiar with the new system. So their IT manager brought in Alexander Fedorov.

He repaired the dispatch computer network quickly across the entire system before any accidents or incidents occurred. And he saved the IT manager from losing his job.

Case Study II

In 2000, Alexander Fedorov created a computer network for the railroad, linking 60 railroad offices in five different cities. Those offices had a total of 1,500 workstations, a number that would soon double to 3,000. Each of the 60 offices needed its own subnet and each workstation computer needed a unique IP address.

Assigning IP addresses to computers in these remote offices was difficult because none of them had their own systems administrators. All support calls went to Alexander at the head office. The task consumed an enormous amount of his and his coworkers' time. He learned that the other state railroads within the Russian transportation system were burdened with the same problem and none had found a way to resolve it. So Alexander took on the challenge and developed a solution.

He recommended a Dynamic Host Configurations Protocol (DHCP) server, which can assign IP addresses in local networks automatically. The DHCP would have required a server in each of the 60 offices, an expense that wasn't in the budget. Alexander avoided the additional expense by configuring the system to work autonomously through one central server.

His ingenuity resolved the problem, working perfectly from the moment it was installed to control address spaces and unique IP addresses for about 3,000 computers. He saved the state railroad a great deal of employee hours and prevented unwanted expenditures by implementing a creative, original solution.